Secure payment: how your purchases are protected
Every payment made on maisonmobilier.live is processed by Monetico, a secure payment solution from the Crédit Mutuel and CIC banking group, and your bank details are never stored on our servers.
Bank card, bank transfer, cheque, payment in three instalments at no extra cost, or financing over 4, 10 and up to 24 instalments: several payment methods are available, so you can choose the one that suits you best. This page explains how a payment works and the safeguards that protect it.
Payment methods
Six ways to pay for your order
Each payment method has its own debit and processing terms. They are detailed below so that you can make an informed choice.
Bank card
Paying in full by card is the most direct option: the payment is authorised within moments and your order is recorded straight away. You enter your details on Monetico's secure payment page. Your bank may then ask you to confirm the payment in its app or with a code sent by text message.
Apple Pay and Google Pay
If your bank card is saved in Apple Pay or Google Pay, you can pay for your order without entering its details. You confirm the payment on your phone, computer or watch, using facial recognition, your fingerprint or a passcode. Your card number is never shared: a virtual number, unique to your device, replaces it during the transaction.
The corresponding button appears on the payment page when your device and browser are compatible. As with a card payment, the amount is debited when you place your order.
Bank transfer
You can also pay for your order by bank transfer, online or in branch. Our bank details are sent to you as soon as your order is confirmed.
Cheque
You can also pay for your order by cheque, made payable to SAS maisonmobilier.live. Once your cheque has been received, a bank clearance period of 11 working days is required before your order is dispatched.
Pay in 3 or 4 instalments
Payment in instalments is managed by Alma. In 3 instalments, there are no fees or interest; in 4 instalments, fees apply and the amount is shown to you before you confirm. The first instalment is charged when you place your order, and the following ones are taken automatically from the same card at one-month intervals. Alma checks your card's eligibility in a few seconds and shows you the payment schedule before you confirm. Your card must remain valid until the final instalment. Prepaid and virtual cards are not accepted.
Taking out credit is a commitment and it must be repaid. Check that you can afford the repayments before committing.
Buy now, pay at your own pace
To spread the cost of a larger purchase, Younited Pay offers credit repayable in 10, 12 or 24 monthly instalments, or over another term offered at checkout. At checkout, you select Younited Pay and the repayment term, then connect your bank account securely. You receive an answer within seconds, and the total cost of the credit is shown to you before you make any commitment.
Before confirming, check the interest rate applied and the amount of each monthly instalment: they vary according to the repayment term you choose and are shown to you for each instalment.
Taking out credit is a commitment and it must be repaid. Check that you can afford the repayments before committing.
Data protection
Your bank details never pass through our servers
When you pay for your order, you are redirected to the secure payment page of Monetico (part of the Crédit Mutuel and CIC banking group). Your card details are received and processed by Monetico alone: Robin des Bois has no access to them and does not store them.
The security of the exchange rests on three guarantees: authentication of the merchant, confidentiality of the data transmitted, and its integrity, meaning the assurance that it has not been altered along the way. Each payment is also subject to an online authorisation request, which checks that the card is valid before the transaction is approved.
The payment process
The steps of a card payment
A card payment on our website takes place in four stages:
- Choosing your payment method: once your basket is confirmed, you select payment by bank card.
- Redirection to Monetico: you leave our website for Monetico's secure payment page. This page, and this page only, is where you enter your card details.
- 3D Secure authentication: your bank asks you to confirm the payment, usually through a notification in its app or a code sent by text message. This step checks that you are the cardholder.
- Confirmation: once the payment is authorised, you return to maisonmobilier.live and your order is recorded. For a single card payment, your account is debited when you place your order.
On the payment page, the address shown is Monetico's, and your browser indicates a secure connection with an icon to the left of the address: a settings icon or a padlock, depending on your browser. Clicking this icon displays the message "Connection is secure". If you have any doubts while placing your order, our customer service team is available Monday to Friday, from 9 am to 12:30 pm and from 2 pm to 5:30 pm (French time).
Call +33 9 86 33 85 85