Delivery and feedback
For the delivery of your package, you have the choice
STANDARD DELIVERY
- Metropolitan France, Monaco, Corsica*, Belgium, Luxembourg, Spain, Germany, and Italy (up to Rome).
. Furniture delivered to the doorstep, delivery is made in person and requires a signature, at the property boundary, at the foot of the building.
. Delivery takes place during the day, from Monday to Friday without time slots, from Monday to Friday between 8 AM and 1 PM or between 1:30 PM and 6 PM.
. Delivery times within 3 to 7 business days from the day of shipment.
*Corsica: When creating your account, in "State," select your Corsica department.
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COMFORT DELIVERY
- Mainland France, excluding islands.
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. Furniture delivered to your home in the play of your choice* to two delivery drivers with unpacking of the furniture and collection of the boxes against signature.
. . Furniture assembly with an additional charge is possible upon request at 09 86 33 85 85 and must be requested before shipping.
. Delivery is carried out in a half-day (4-hour) time slot from Monday to Friday.
. . Delivery times within 7 to 15 business days from the day of shipment.
. Possibility of taking back your old furniture under certain conditions: please contact us before the shipment of your order at 09 86 33 85 85.
*Check the accessibility of your location and delivery areas by considering the dimensions of the furniture as well as the boxes (e.g., access to elevators and narrow stairs) and inform us at 09 86 33 85 85.
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EXPRESS DELIVERY
- Mainland France, excluding islands
. Delivery within a timeframe of 24 to 48 business hours in the morning between 8 AM and 1 PM after shipment** or on Saturday morning between 8 AM and 1 PM.
ATTENTION, in the case of an order exceeding a volume of 2m3, the delivery will need to be carried out in multiple shipments. Our customer service will contact you to inform you of the arrangements.
**Except for islands and excluding the PACA region, Alsace, and Hautes-Alpes (delivery maximum by the morning of two days after shipment)
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REPICKUP AT THE WORKSHOP
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- In our warehouses at Chasseneuil du Poitou (86360), 5 Avenue des Grands Philambins.
. . From Monday to Friday, from 8:30 AM to 12:00 PM and from 1:30 PM to 4:45 PM, by appointment by contacting us at 09 86 33 85 85
. The preparation time varies between 2 and 24 hours.
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DELIVERY TERMS
To meet everyone's needs, we offer two delivery options to choose from when placing your order. Make sure that all the information that will facilitate the delivery is included in your contact details (street accessibility, building, house, intercom access codes, door code, etc.).
- STANDARD delivery carried out by our partner GEODIS
In the case of a standard delivery, our carrier sends you a Notification by SMS and/or email which provides one-click access to its appointment booking site (compatible with PC/Mac, tablet, and smartphone). A follow-up is sent 24 hours later in case of no response, and a reminder message is sent the day before the delivery. You have the option to be delivered within 14 days following the shipment of your package. After this period, the parcel will be returned to us at your expense.
Delivery is made in person and against signature at the foot of the building. It is also possible to arrange a delivery day together by contacting us at 09 86 33 85 85.
The delivery is made without a time slot.
In case of unavailability, our partner will offer you to pick up your package at the agency closest to your home.
We also offer Express delivery service and Saturday delivery with this provider.
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- The COMFORT delivery carried out by our partner GUISNEL
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The carrier will schedule an appointment with you directly via SMS or email.
With the carrier GUISNEL, specialized in furniture transport, Your furniture will be delivered by 2 people. to your home to the destination room, even on upper floors.
In the case where aNo elevator is available., and beyond the 3rd floor without an elevator, a supplement of 46 euros for each additional floor you will be charged extra. This information must be provided to us communicated at the time of the validation of your order.
We kindly ask you to check the exterior and interior accessibility of your residence to facilitate delivery by reviewing the product details of your order..
We remain available at 09 86 33 85 85 in case of any doubt and for any further information.
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Your furniture will be unpacked and set up !
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For furniture requiring assembly, please submit your request before your order is shipped.
Depending on the assembly time required, an additional fee will be charged. This service does not include wall and ceiling mountings.
The packaging will be collected by the carrier to simplify the delivery for you.
Upon receipt of your order, he/it it is advisable to check the condition of the package then to open it to check the condition of the furniture.
The delivery person must wait that you have checked the furniture and signed the delivery note as conforming or not before leaving.
This is contractual and essential to allow for exchange in case of damage(s).
In case of reported issue upon opening the package, characterized reserves (specify the condition of the furniture) must be notified on the delivery note.
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Don't forget to take measurements of your rooms, door frames, stairwells, and any other access points to your home before ordering, to ensure that the packages and the products they contain are suitable for your space and can be delivered to your home and the place where you wish to install them.
In case of absence during your delivery while the appointment had been confirmed by you, A new presentation may take place and will be fully billed to you..
Our customer service is available from Monday to Friday from 9:00 AM to 12:30 PM and from 2:00 PM to 5:30 PM at 09.86.33.85.85
RETURN TERMS
Any anomaly detected during delivery must be reported: on the delivery note. by precisely notifying the observed damages on the furniture before signing and at the Robin des Bois customer service at 09.86.33.85.85.
Our team will advise you on the steps to take.
In case of withdrawal, you have a period of 14 days from the date of delivery to express your wish to our customer service. A written request by email will be necessary (form available in our General Terms and Conditions of Sale Annex 1), you also have the option to submit your request through your customer account, in the "PRODUCT RETURN" section.
The product(s) must be packaged (or repackaged) in its original box, complete and show no signs of shock, malfunction, or obvious signs of use. We reserve the right to refuse exchange or refund if the returned products do not meet these conditions.
Our customer service will contact you to arrange the pickup.
The refund for your order will occur after receipt and inspection of the return and will be made to the payment method used during your purchase.
Return fees are your responsibility and will be communicated to you by customer service.